The impact of quality awareness on quality results of manufacturing firms: The mediating effect of total quality management
Abstrak
implementing total quality management in producing quality results that is in
accordance with consumer desires. This study aims to analyze the effect of quality
awareness on total quality management and quality results. The research was
conducted at manufacturing firms in the Makassar industrial area (KIMA). The unit of
analysis used is a company that has implemented total quality management, namely as
many as 40 companies. Respondents are managers or staff that represents each
company. Data were analyzed using Partial Least Square (SmartPLS). The results of the
study provide evidence that, (1) quality awareness has a positive significant effect on
total quality management; (2) quality awareness has a positive insignificant effect on
quality results; (3) total quality management has a positive significant effect on quality
results; and (4) quality awareness has a positive significant effect on quality results
through total quality management
accordance with consumer desires. This study aims to analyze the effect of quality
awareness on total quality management and quality results. The research was
conducted at manufacturing firms in the Makassar industrial area (KIMA). The unit of
analysis used is a company that has implemented total quality management, namely as
many as 40 companies. Respondents are managers or staff that represents each
company. Data were analyzed using Partial Least Square (SmartPLS). The results of the
study provide evidence that, (1) quality awareness has a positive significant effect on
total quality management; (2) quality awareness has a positive insignificant effect on
quality results; (3) total quality management has a positive significant effect on quality
results; and (4) quality awareness has a positive significant effect on quality results
through total quality management